We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Note:- Kindly share with us the video while packing the product before the handover of the package to the courier person. If video is not available then we are not liable for any in-transit damaged or misplaced product and you will not get any refund or exchange of that product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at burntumber@burntumberfashion.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at burntumber@burntumberfashion.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
o Personal Care Products Such as masks, Gloves are non returnable.
o Other products like Inner wear, Socks are non returnable
o Goods bought under discount, promotional\special offers are not returnable
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have,and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.